Methods of Payment
We accept any of the following methods of payment.
They are listed in order of speed, fastest at the top. The sooner
your money reaches us, the sooner we can ship your instrument.
Bank Transfer over the Internet (Australian
Customers Only)
Our bank details will be provided at checkout and in our confirmation email.
Please allow at least 24 hours for funds to transfer (more from some smaller
banks and credit unions). Please also note that funds transferred by Internet
after 4.00pm on a Thursday don't reach our account until early Tuesday morning.
Credit Card or PayPal
PayPal is safe, secure, costs you nothing and we are advised immediately
of the funds. This is the fastest and cheapest way to pay. We accept
Visa and MasterCard via PayPal. We are a PayPal certified account
holder. Our PayPal account is payment@studentinstruments.com.au
Bank Branch Deposit (Australian Customers Only)
You can deposit cash or a cheque at a branch of the National Australia
Bank - deposits show up in our account immediately, but
you need to let us know you’ve made the deposit, as we
don’t spend all day watching our bank balance on the screen
(only 3 hours!).Cheque deposits need a few days before the bank
clears the funds.
Money Orders.
We will provide our address at checkout
and in our confirmation email. International buyers please ensure
that you only send us an International Money Order payable in Australian
currency, and allow at least a week for the funds to clear.
Cheques (Australian Customers Only).
We will provide
our address at checkout and in our confirmation email. Please note
that cheques will require at least one week to clear. Cheques must
be payable in Australian Dollars from an Australian bank – international
buyers please note that we are unable to accept personal cheques
from any country other than Australia as we CANNOT cash them.
Telegraphic Transfer (International purchasers only).
Our
bank details will be provided at checkout and in our confirmation
email. Please allow at least 48 hours for funds to transfer (more
from some smaller banks).
Cash
If you wish to collect
your instrument, we will provide our address at checkout and in
our confirmation email. If sending cash by mail ensure it is sent
registered with signature confirmation.
Seven Day Money Back Guarantee
In the unlikely event that you are dissatisfied in
some way with the instrument you bought from us, you may return
it within seven days of receipt for a refund.
How to apply for a refund
1. Contact us and ask for a return authorization.
2. Ship the instrument back to us, registered and
insured. Please also return all original packing materials (including
cellophane instrument wraps and cardboard boxes, if any) and accessories,
with no marks or fingerprints. The instrument must be ready for
resale.
3. You will be refunded the amount you paid for the
purchase, less the shipping and insurance costs, and a 3% fee to
cover the fee charged to us by Ebay for advertising and commission.
For example, if your instrument cost $900, plus $55 postage and
insurance, your refund will be $900 less $37 (3% of $900) = $863.
We will refund your payment via PayPal or bank transfer
within seven days.
Shipping Costs
Under this guarantee you will be responsible for paying the shipping
cost in both directions. Remember that you bought the instrument
at a very good price originally.
You will need to arrange insurance, as we cannot be responsible
for items that we don’t receive, even when we believe that
you sent them. Most post offices and couriers have a service that
requires the receiver to sign for receipt upon delivery, and can
notify you when this is done. We advise you to use this service,
for your protection.
Conclusion
Most people are delighted with their instruments, so it’s
unlikely you will wish to exercise this Guarantee. However, if
you do, we will honor the Guarantee, thus you are assured of a
risk-free purchase.
12 Month Replacement Warranty
How the warranty works - if something goes wrong with
your instrument
Step 1 - Try to Fix it Yourself - It’s
Quite Simple
Why should you try to fix it yourself? Isn’t
that what the warranty is for?
Nine times out of ten, all that has happened is that an adjusting
screw has worked its way loose, allowing a leak to occur in one
of your pads. Every note below the leak will be fuzzy and hard
to play, causing you extreme frustration and disappointment. This
is a very common problem with wind instruments, but it can usually
be fixed very easily.
The other most common problem is a spring coming off. Springs on
wind instruments keep keys open or closed. It’s very simple
to pop them back in place.
More often than not, it will save you time if you spend a few minutes
learning how to turn a tiny screw a few degrees. Even if you had
bought the instrument from a store, paying a much higher price
than you will from us, you could still find yourself driving half
an hour each way across town, only to be told that you will need
to leave the instrument with the repairer because he’s busy
right now, or that he works in a different location. You could
be told to come back in a few days, which means another hour in
the car, not to mention the fact that you would be without your
instrument for however long it takes to get it fixed.
It’s also good to know a little about instrument maintenance
for those times when your instrument is out of warranty, and you
don’t have the time, money or inclination to consult someone
else. Maybe it’s Sunday, and you have an important performance
tomorrow, and you suddenly discover a leak. Having the knowledge
to take care of the problem yourself will be an invaluable skill
that will get you out of a tight spot.
So, if you tried to fix it yourself, following the tutorial to
be found by clicking
here, your problem is solved and you are a
little wiser as a bonus.
If this doesn’t work, proceed to Step 2.
Step 2 - You Tried to Fix it, but
got Nowhere
Please let us know as soon as possible. You will have two options.
Option 1. You can take your
instrument to a repairer in your area. We will pay for the cost
of repairs up to a maximum of $25.00. To claim your rebate you
will need to provide us with a written report from the repairer.
Just scan it and email a copy to us. There are two reasons why
we need the report. Firstly, because some people, not you of course,
would claim the $25.00 without actually having gone to any repairer.
Secondly, we can pass on the comments to our manufacturer to upgrade
the quality of our instruments.
We will refund your payment via PayPal within seven days, provided
that fewer than 12 months have elapsed since the date of your purchase.
You can only have your instrument repaired once under this warranty.
Option 2. After contacting us and receiving authorization, you
can ship the instrument back to us and we will repair or replace
it. In this case you will be responsible for paying the shipping
cost in both directions. The reason you have to pay for the shipping
is because you bought the instrument at a very good price originally.
You will need to arrange insurance, as we cannot be responsible
for items that we don’t receive, even when we believe that
you sent them. Most post offices and couriers have a service that
requires the receiver to sign for receipt upon delivery, and can
notify you when this is done. We advise you to use this service,
for your protection.
Instrument Damaged When You Receive it
In the unlikely event that your instrument arrives damaged, we
will replace it at our expense, provided that you contact us
within seven days of receipt.
After you receive your return authorization you must also return
all original packing materials (including cellophane instrument
wraps and cardboard boxes, if any) and accessories, with no marks
or fingerprints.
Instrument Not as Described
If your instrument is different from the one you purchased, eg,
you ordered a piccolo and received a baritone saxophone, simply
contact us within 7 days of receipt, to arrange for a return.
We will refund you the cost of return shipping as long as it
is in accordance with our instructions. After you receive your
return authorization you must also return all original packing
materials (including cellophane instrument wraps and cardboard
boxes, if any) and accessories, with no marks or fingerprints.
Limits to Warranty
1. We will only repair or replace instruments which are faulty
due to improper or defective manufacture. The warranty is not
an insurance policy, and cannot be used to claim for loss or
damage caused by your misuse or negligence.
2. The warranty is not transferable. This means that it will not
apply to someone else if you sell or give your instrument to them.
3. Our liability under the warranty is limited to repair or replacement
of the instrument, and possibly shipping costs. It does not cover
you, for instance, for emotional trauma should you fail your final
exam due to a spring coming off your instrument.
4. The warranty does not cover defects caused by normal wear and
tear, or defects resulting from improper use or use contrary to
normal usage, accidental damage, breakages, misuse, failure to
observe normal operating procedures, damage caused by insufficient
maintenance and care, or damage caused by modifications, interventions
or attempted repairs that are not carried out, or authorized by
us.
5.Consumable items, cases, cleaning cloths, gloves,
zippers, case latches, straps, reeds, and other small accessories
are excluded from this guarantee.
Conclusion
Warranty claims are rare, as our instruments are so reliable. Whatever
happens, we will honor the warranty, so you are assured of a
risk-free purchase.
Shipping
We will email you at the end of the auction with full details
of shipping and payment options.
As soon as we receive cleared funds in our account, we will dispatch
your item. Please click here to see the best way to pay and the
methods of payment we accept.
Australia Post is the most reliable and economical
courier. We ship all of our instruments via Express Post or Airmail.
No other form of shipment is available. As with most other eBay
businesses, our shipping fees include handling, packaging materials
and our labor content as well as the actual postage cost. Even
after you pay all that, you still bought your instrument at a huge
discount off what you would pay in a store.
Larger instruments
In the case of larger instruments
Australia Post charges by the volumetric measurement or weight
– whichever is the greater. We will ship to the address specified
in the eBay sale notification we receive from eBay – if you require
shipping to a different address then please email us within one
hour of payment. As we ship very quickly after payment, we need
to know very soon if your address is different from the one eBay
gives us. If we don’t hear otherwise we cannot be responsible
for items we dispatch to an address we didn’t know about.
Australian Shipping. We usually ship items the same
day that we receive your payment – but please allow up to seven
days for delivery, as occasionally shipments are held up for reasons
outside of our control.
International Shipping. Delivery takes about 7-14 days
after we receive your payment.
Insurance. All our items ships carry
insurance as per the terms of Australia Post. Please advise of
any damage or deficiency within 24 hours of receipt and keep ALL
packaging - items cannot be returned without original packaging.
Shipping and handling fees are not refundable
We are closed on all public and local holidays and do not ship
on those days or weekends.
Terms and Conditions
By bidding on this auction you are signifying that you accept
completely the following terms and conditions.
1. Be certain that you want the instrument before you
bid. We always report non-paying bidders to eBay and leave negative
feedback.
2. Payment. Please click
here to see the methods of payment we
accept.
3. Shipping. We ship all our instruments via Australia Post, as
they are the most reliable and economical. No other form of shipment
is available. As with most other eBay businesses, our shipping
fees include handling, packaging materials and our labor content
as well as the actual postage cost. Even after you pay all that,
you still bought your instrument at a huge discount off what you
would pay in a store.
4. In the case of larger instruments Australia
Post charges by the volumetric measurement or weight - whichever
is the greater. We will ship to the address specified in the
eBay sale notification we receive from ebay - if you require
shipping to a different address then please email us within one
hour of payment. As we ship very quickly after payment, we need
to know very soon if your address is different from the one ebay
gives us. If we don’t hear
otherwise we cannot be responsible for items we dispatch to an
address we didn’t know about.
5. We will email you at the end of the auction with
full details of shipping and payment options.
6. You need to pay us within three days of the sale.
We reserve the right to relist the item and cancel the sale if
payment is not received within three days.
7. We usually ship items the same day that we receive
your payment - but please allow up to seven days for shipment,
as occasionally shipments are held up for reasons outside of our
control. In some cases the delay could be longer than seven days
in which case we will email you to advise and give you the option
of waiting for your instrument or an immediate refund. We close
for all public and local holidays and do not ship on those days
or weekends.
8. Please advise of any damage or deficiency
within 24 hours of receipt and keep ALL packaging - items cannot
be returned without original packaging. Shipping and handling fees
are not refundable
9. Returns. Please see above to see the circumstances
under which we accept returns. Shipping and handling fees are not
refundable.
10. Additional Charges. Please note that any additional
charges, VAT, duties, quarantine charges, clearance charges, etc
are to the account of the purchaser. Please check with the customs
department in your country to ascertain whether or not any charges
are likely to be incurred. We are sorry but we cannot help with
estimating any potential charges as we do not have that information.
There are no additional charges for Australian customers.
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